Shipping Policy

At Bascuda, we are committed to providing a seamless and enjoyable shopping experience for our customers. This includes ensuring that your purchases reach you promptly and in the best condition possible. Please take a moment to read through our shipping policy to understand the details of our shipping process.

1. Free Shipping Over £50: We are delighted to offer free shipping on all orders over £50 within the United Kingdom. This means that when your cart total reaches or exceeds £50, you can enjoy complimentary shipping on your entire order.

2. Shipping Lead Times: For orders within the U.K, our typical delivery lead time is 1 working day (excluding weekends and bank holidays) to process the order from the moment it's received. We work diligently to ensure that your order is packed and ready for shipment as quickly as possible. We utilize Next Day Shipment Services for U.K deliveries, with the aim of having your purchase arrive within 1 working day.

3. Extended Delivery Times: Deliveries to certain regions, including Northern Ireland, the Isle of Man, the Isle of Wight, and the Scottish Highlands & Islands, might require an additional 2 days for delivery due to their remote locations.

4. Special Circumstances: During busy periods such as Black Friday and the Christmas season, our 1-day processing time promise might be extended due to high order volumes. We apologize for any inconvenience this may cause and appreciate your understanding.

5. International Deliveries: For deliveries to the European Union (EU) and the United States (U.S), we have local warehouses within the region to ensure faster shipping. However, in cases where the order is dispatched from the U.K, please note that customs and related paperwork must be handled by the consumer.

6. Order Processing and Information: When you place an order with us, we require specific information to process your payment and fulfill your purchase. This information includes your contact details, order information, shipping addresses, and payment details. This data will be used solely to complete your transaction and arrange delivery through our trusted courier partners.

7. Order Acceptance: We reserve the right, at our sole discretion, to refuse any order. In such cases, we will promptly inform you and provide an explanation for our decision.

Should you have any further questions or concerns, please don't hesitate to contact our customer support team using contact methods on Contact Us page. Your satisfaction is our priority, and we're here to ensure your shopping experience with Bascuda is exceptional in every way.

Thank you for choosing Bascuda.

Last updated: 18 August 2023